Door Dash today announced its development of voice ordering capabilities incorporating AI. Building on its existing model, DoorDash is leveraging best-in-class agents to further support restaurant operations. The cost-efficient innovation will enable select operators the potential to increase their sales by answering all calls.
According to our newly-released 2023 Restaurant Online Ordering Trends Report,. One in five customers prefer to order takeout via phone – and according to qualitative DoorDash research. This preference stems from wanting convenience, customization, and familiarity. Continued staffing issues and fluctuations in customer demand, emphasis on in-store hospitality, operators may be leaving revenue on the line.
DoorDash listened to feedback from its restaurant partners and customer preferences to incorporate AI into our voice ordering product. This information should further increase the variable profits for operator’s businesses without sacrificing quality.
From conversations with operators, DoorDash has heard that up to 50% of customer calls are left unanswered. Coupling AI with best-in-class live agents ensures customer calls will be answered with little to no wait, enabling operators to capture the unmet demand. With leveraging AI technology, and DoorDash’s extensive menu knowledge, customers will be provided with curated recommendations to complement their meal, increasing overall ticket sizes by targeted upselling.
During the peak hours at most restaurants, AI will answer the calls from customers. This allows employees to focus on providing warm hospitality to its in-store customers, as opposed to worrying about answering phone lines for orders.
Customers will have a personalized voice ordering experience in multiple languages with no missed calls or long wait times. Returning customers will be able to quickly reorder their favorite meal. Live agents will be available to jump in to support customers at any time.
As a restaurant technology company, DoorDash maintains a vast network of middleware and point of sale integrations which allows a seamless and easy onboarding experience.
Restaurants looking to facilitate delivery of phone orders are able to tap into DoorDash Drive. A white-label solution that powers direct delivery from any business. This provides an intuitive, end-to-end experience for customers who wish to track their order’s progress.